Refund Policy

Last updated: December 2024

7-Day Money-Back Guarantee

At FireSticks UK, we're confident you'll love our IPTV service. That's why we offer a 7-day money-back guarantee on all new subscriptions. If you're not completely satisfied with our service within the first 7 days, we'll provide a full refund.

Our Promise: Risk-free trial period with no questions asked refund policy.

Refund Eligibility

You are eligible for a refund if:

  • You request a refund within 7 days of your initial purchase
  • You are a first-time customer
  • You have not violated our Terms & Conditions
  • You provide valid proof of purchase and account details

Non-Refundable Situations

Refunds are not available in the following situations:

  • After the 7-day trial period has expired
  • For renewals of existing subscriptions
  • If account has been suspended for policy violations
  • For partial usage of subscription period
  • If you've shared account credentials with others
  • For technical issues caused by your equipment or internet connection

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team via WhatsApp or email
  2. Provide your account details and order information
  3. Explain the reason for your refund request
  4. Our team will review your request within 24-48 hours
  5. Approved refunds will be processed within 5-7 business days

Refund Process

Once your refund is approved:

  • Your IPTV service will be immediately terminated
  • Refund will be processed to your original payment method
  • Processing time depends on your payment provider (typically 5-7 business days)
  • You'll receive a confirmation email when refund is processed

Technical Support Before Refund

Before requesting a refund for technical issues, we encourage you to contact our support team first. Our technical experts can often resolve issues quickly and ensure you get the best experience from our service.

Partial Refunds

Partial refunds are not typically offered. However, in exceptional circumstances, we may consider partial refunds on a case-by-case basis.

Chargebacks

If you initiate a chargeback with your bank or payment provider without contacting us first, we reserve the right to suspend your account and dispute the chargeback. Please contact our support team before filing a chargeback.

Refund Policy Changes

We reserve the right to modify our refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our service constitutes acceptance of any changes.

Contact Information

For refund requests or questions about our refund policy, please contact us:

  • WhatsApp: +44 7454 170386
  • Email: support@firesticks.uk
  • Response Time: Within 24 hours

Frequently Asked Questions

Q: How long does the refund process take?

A: Once approved, refunds are processed within 5-7 business days, depending on your payment provider.

Q: Can I get a refund after 7 days?

A: Generally no, but we may make exceptions in special circumstances. Contact our support team to discuss your situation.

Q: Do I need to provide a reason for the refund?

A: Yes, providing feedback helps us improve our service. However, we don't require extensive explanations.

Q: Can I get a refund if the service doesn't work on my device?

A: Yes, if the service is incompatible with your supported device and our technical team cannot resolve the issue.

Questions About Our Refund Policy?

Our support team is here to help with any refund inquiries

Contact Support